Privacy Policy
How we collect, use, store, and protect your personal information.
Last Updated: 23 August 2026
Helping Hub Ltd respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store, and protect personal information when you use jobs.helpinghubltd.co.uk and our services.
1. Who We Are
Helping Hub Ltd
Company Registration Number: 16766646
128 City Road
London
EC1V 2NX
United Kingdom
Email: helpinghubapp@gmail.com
For the purposes of applicable data protection legislation, Helping Hub Ltd is responsible for the personal information processed through our website and services.
2. Information We Collect
Depending on how you use our website, we may collect information including:
Account Information
- Name
- Email address
- Telephone number
- Password and account credentials
- Date of birth where required
- Address and location information
- Account preferences
Candidate Information
If you create a candidate profile or apply for a job, we may collect:
- CV
- Employment history
- Education
- Qualifications
- Skills
- Work experience
- References
- Job application information
- Professional information
- Information included in documents you upload
You should only provide information that is necessary and appropriate for your job search.
Employer Information
For employer accounts, we may collect:
- Name
- Company name
- Business contact details
- Email address
- Telephone number
- Job vacancy information
- Account information
Payment Information
When you purchase a service or subscription, payment information may be processed by our payment provider.
We may receive information such as:
- Transaction reference
- Payment status
- Amount paid
- Date of payment
- Service purchased
We generally do not need to store your complete card details ourselves.
Technical Information
We may automatically collect information such as:
- IP address
- Browser type
- Device information
- Operating system
- Website activity
- Login information
- Cookies and similar technologies
3. How We Use Your Information
We may use personal information to:
- Create and manage accounts
- Provide our recruitment services
- Process job applications
- Allow employers to review candidate applications
- Provide candidate services
- Provide courses and other purchased services
- Process payments
- Manage subscriptions
- Communicate with users
- Provide customer support
- Improve our website and services
- Detect fraud and abuse
- Maintain website security
- Comply with legal obligations
4. Job Applications and Candidate Information
When you apply for a job, information contained in your application and CV may be made available to the relevant employer or recruitment organisation for recruitment purposes.
Candidates should understand that information provided in a job application may therefore be viewed by the employer responsible for the relevant vacancy.
We encourage candidates to ensure that their CV and application information is accurate and appropriate.
5. Legal Basis for Processing
Where applicable, we process personal information under one or more lawful bases provided by applicable data protection law, including:
- Performance of a contract
- Taking steps at your request before entering into a contract
- Compliance with legal obligations
- Legitimate interests
- Consent, where required
Where processing is based on consent, you may withdraw consent where legally applicable.
6. Sharing Personal Information
We may share relevant personal information with:
- Employers receiving job applications
- Recruitment organisations where applicable
- Payment providers
- Hosting and technology providers
- IT and security service providers
- Professional advisers
- Government authorities or law enforcement where legally required
We do not sell candidate CVs or personal information as a general business practice.
7. Payment Providers
Payments may be processed through third-party payment providers.
Those providers may process payment information according to their own privacy policies and security procedures.
We recommend reviewing the privacy information of the relevant payment provider when making a payment.
8. Cookies
Our website may use cookies and similar technologies to:
- Keep users logged in
- Maintain account functionality
- Improve website performance
- Understand website usage
- Maintain security
- Remember preferences
Where required by law, we will request appropriate consent before using non-essential cookies.
9. Data Security
We take reasonable technical and organisational measures to protect personal information from unauthorised access, loss, misuse, alteration, or disclosure.
However, no internet-based system can be guaranteed to be completely secure.
Users are also responsible for keeping their account passwords confidential.
10. How Long We Keep Information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including account management, recruitment services, legal obligations, dispute resolution, and legitimate business purposes.
Retention periods may vary depending on the type of information and the reason it was collected.
11. Your Data Protection Rights
Depending on the circumstances and applicable law, you may have rights including:
- Access to your personal information
- Correction of inaccurate information
- Deletion of information
- Restriction of processing
- Objection to certain processing
- Data portability
- Withdrawal of consent where processing is based on consent
Some rights are subject to legal exceptions and may not apply in every situation.
To exercise your rights, contact us using the details below.
12. International Data Transfers
Some of our technology or service providers may process information outside the United Kingdom.
Where applicable, we will take appropriate steps required by applicable data protection law to protect personal information transferred internationally.
13. Children's Information
Our recruitment services are intended for people who are legally able to use employment and recruitment services.
We do not knowingly collect personal information from children for recruitment purposes.
If you believe a child has provided personal information to us without appropriate authorisation, please contact us.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Any updated version will be published on this page with a revised Last Updated date.
15. Contact Us
If you have questions about this Privacy Policy or how we process personal information, please contact:
Helping Hub Ltd
128 City Road
London
EC1V 2NX
United Kingdom
Email: helpinghubapp@gmail.com